Please have your pet ready to go at the scheduled appointment time. This mean making sure they have been out to use the restroom. If you have a cat please make sure they are in a crate when I arrive. Also, make sure the crate has a towel or pee pad in the bottom of the crate just in case of accidents.
It is best not to feed the pet before grooming (a treat or something light is ok just not a full feeding.) Some pets can get nervous and vomit.
For your pets safety it is best if the pet is left alone with the groomer. Pets can be easily distracted by their owner during the grooming process as it is easier on them to focus on one person than multiple people. In the event I need help with the pet I will come get you or call you from the van. Please do not bang, knock on the windows, or just open the door to the van while I am grooming your pet it is best to call me. I am working with sharp objects and most of the time a moving target and surprises can scare me or the pet. Also, I may have your pet loose on the floor in the van and if the door was to be opened the pet would escape.
Please know all of the policies are in order to keep your pet safe.